Internal Compensation Employee Experience
Enterprise Payments Platform | June 2019
Over 70,000 employees in the bank are paid on sales commissions amongst multiple Lines of Business (LoB). These employees generate great revenue for the firm but use unreliable, legacy systems to access their sales and compensation details. Our team supported the building of a new, modern, powerful, and accessible solution that could accommodate multiple Business team requirements.
Following MVP delivery of the Internal Compensation platform, our team continued supporting the ongoing growth platform through coordination with the Product and Tech teams. During my time there, we completed five delivery cycles, beginning with discovery and wireframing, iterating into full prototype flows, conducting usability testing with the key user base, and finally documenting and handing off designs to Development teams.
- MVP Release (June 2021 – March 2022)
- Document Attestation (January 2022 – November 2022)
- Ranking & Reports (March 2022 – December 2022)
- Performance Dashboard (June 2022 – February 2023)
- US Funds (June 2022 – July 2023)
- Team Agreements (April 2023 – March 2024)
Results
We created a one-stop shop for employee compensation that enabled transparency and improved user confidence by providing consistency across the Internal Compensation suite. The platform has been live and in production since its initial release in late 2022 and has consistently been well-received by our enterprise users. Several service dress rehearsals provided further feedback on features and functionality that we’ve since looked to incorporate into future platform iterations. As pay cycles continue to be executed, we continue to receive positive feedback from HR Managers and other Members of Senior Leadership as the platform is integrated into their workflow.
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By the Numbers
6Project Cycles
Five expansions delivered post-MVP, adding or iterating on functionality.
8User Segments
Each requiring varied functionality to fit their needs.
+300Screens Delivered
High -fidelity prototypes delivered via Figma.
55Discovery Interviews
Conducted in collaboration with the UX Research and Product teams.
+25Usability Sessions
Testing key flows against end-users for ease-of-use and learnability.
+50,000Serviced
Across all Lines of Business